Consumer protection
Complaints and reasoned responses
A direct, account-free Clickpas complaint register plus access to the official Junta de Andalucía procedure.
Clickpas response process
Clickpas records the facts, requested resolution, source, ownership, status and every response event. Our internal target is seven calendar days, ahead of the ten-business-day maximum for an official Andalucía complaint.
The final reasoned response proposes a solution or explains why the complaint is not upheld and records the mediation or arbitration position.
Official Andalucía Hoj@
The form below is Clickpas’s direct channel, not the official Junta form. You may use Hoj@ or download and deliver the official form by a method that proves receipt.
Andalucía’s 2026 implementation order requires businesses to register within the applicable transitional period, publish the prescribed notice, keep the electronic channel current, and retain official paper forms.
Clickpas currently operates the direct evidence and response register below. It does not claim to be the Junta Hoj@ system until the official business registration is verified.
Check complaint status
Enter the complaint reference and email. No customer account is required.