Condiciones del servicio

Clickpas provides collection, diagnosis, repair, quality-control, and return-delivery services for consumer electronic devices in Málaga and supported nearby zones. Customers do not create accounts; order access uses the order reference plus the booking email or a scoped public link.

The booking form is a request for service. Clickpas confirms receipt electronically, reviews serviceability and collection details, and may decline a device or location where safe or reasonable performance is not possible. Spanish is the contractual language. This English translation is provided for convenience and never reduces mandatory consumer rights. The accepted legal version and operational agreements are archived with the order.

At collection, Clickpas records the customer, device, visible condition, accessories received, date, order reference, preliminary estimate where available, and the person completing the handoff. The customer receives or can access a sealed pickup agreement or receipt. Deposit receipts and written quotations are retained for at least six months and longer where tax, warranty, or complaint duties require it.

Please remove SIM cards and unnecessary accessories, back up important data where reasonably possible, and tell Clickpas about liquid exposure, swollen batteries, security locks, or other safety risks. Access credentials should only be supplied when strictly necessary and through the agreed secure process.

A booking estimate is preliminary. After inspection, Clickpas provides a written quotation within an appropriate period not exceeding five business days. It identifies the device, diagnosed work, expected total price including taxes, expected completion time, and validity period. A repair quotation remains valid for at least 30 days unless a longer period is stated.

No chargeable repair beyond an expressly accepted amount begins without customer authorization. If inspection reveals a material change in price, work, timing, or risk, Clickpas pauses the affected work and requests renewed approval. If the quotation is rejected, the device is returned in the condition in which it was delivered for quotation. A quotation-preparation charge applies only when disclosed in advance and within the statutory maximum for electronic equipment.

Clickpas uses new parts by default. Used, recovered, refurbished, or non-original parts are used only after prior written customer consent and where legally permitted. The invoice or repair document identifies relevant parts and prices.

Replaced parts are offered to the customer unless their return is prohibited for safety, warranty exchange, environmental, or supplier-core reasons. Any such reason is recorded.

Prices are shown in euros and include applicable taxes unless clearly stated otherwise. The final invoice identifies the order and itemizes work performed, parts and quantities, labour time and price, transport or other agreed charges, tax treatment, payments received, and the outstanding balance. It must correspond with the accepted quotation.

Available payment methods are confirmed before payment and may include cash, card/POS, Bizum, bank transfer, or an enabled online provider. Clickpas never records a payment as received until the selected method is confirmed. Any refund is returned through the original method where possible.

A correction to an issued invoice is recorded through a separately numbered rectifying invoice that unequivocally identifies the original invoice and the specifications and amounts corrected. Business-to-business electronic invoicing will follow the statutory activation timetable and technical channel applicable to the recipient.

A consumer may withdraw from a distance service contract within 14 calendar days from contract conclusion without giving a reason. The customer can use the cancellation and withdrawal page or make any unequivocal statement identifying the order.

To schedule service during that period, the booking flow asks the customer to expressly request early performance. If the customer withdraws after requested work has begun, Clickpas may charge the amount proportionate to services already supplied compared with the agreed total. The withdrawal right ends only after the service has been fully performed following the customer’s express request and acknowledgement.

Where withdrawal is valid, Clickpas returns payments due without undue delay and no later than 14 days after being informed, subject to lawful proportional charges and secure return arrangements for a device already held by Clickpas.

Before collection or chargeable work, a cancellation normally closes the request without a repair charge, except for a separately disclosed service already supplied at the customer’s request. After collection or diagnosis, Clickpas calculates any lawful proportional or previously accepted amount and arranges secure return.

Customers must provide accurate contact and address information and be reasonably available for agreed handoffs. Missed visits are rescheduled before any additional charge is applied. Storage charges may begin only one month after Clickpas notifies the customer that the device is available and only where the rate was clearly disclosed or published. Clickpas does not dispose of an uncollected device merely because contact is difficult; documented contact attempts, written notice, reasonable storage, and applicable law govern the next step.

Repair services carry the mandatory legal warranty applicable in Spain. For household appliances covered by Real Decreto 58/1988, the repair warranty is at least three months from delivery and covers the repaired work while the device is not tampered with or repaired by an unrelated third party. Travel, labour, and covered replacement material needed to correct the same warranted defect are included where the law requires.

The warranty does not remove any stronger mandatory consumer right. It does not cover a different fault, misuse, accidental or liquid damage after delivery, customer-supplied parts, or defects expressly documented as outside the authorized work, except where mandatory law says otherwise.

Electronic devices can contain irreplaceable data and may fail independently of the requested repair. Clickpas uses reasonable professional care but customers should maintain backups where possible. Any limitation of liability applies only to the extent permitted by mandatory law and never excludes liability that legally cannot be excluded.

Personal information is handled under the Privacy Policy. Device content is accessed only where reasonably necessary for diagnosis, repair, or quality checks and with role-based internal access.

Customers may submit and track a direct Clickpas complaint without an account at /complaints. That internal register does not replace the official Junta de Andalucía Hoj@ electronic or paper complaint form, which remains available through the official procedure.

Under the Andalucía Hoj@ implementation order effective in 2026, businesses must register within the applicable transitional deadline, keep their information current, display the prescribed notice, respond through the system, and continue to keep official paper forms available. Clickpas records registration and paper-form readiness as launch controls rather than claiming compliance before verification.

Clickpas records the complaint source, facts, requested solution, ownership, evidence, and response. It targets a response within seven calendar days and, for an official Andalucía form, sends the legally required reasoned response within no more than ten business days. The response proposes a solution or explains a refusal and states Clickpas's position on mediation or consumer arbitration, including a competent alternative-dispute-resolution entity when required.

Spanish law applies, including mandatory EU and Spanish consumer protections. A consumer may bring proceedings before the courts competent under mandatory consumer law; these terms do not impose a less favourable forum.